Haihua - Hangzhou

Excellent location, very close to west lake and starbucks, shopping etc. Friendly staff, stayed 3 times in last 3 weeks, got an upgrade 2 times.

Aged & dark rooms. in past 3 weeks reserved double bedrooms, but only managed to get it once. Room key cards keep in not operating... Lots of noise from the street. do not reserve a lake view room, because they are not actually lake view.

Location is not bad and acommandation fee is fair. Room is clean but the breakfast charge 12 US is not really worthwhile.

The receptions sometime lose patiences and the business center charges a lot, expecially the printing service.

Very nice hotel. Staff very helpful courteous and absolutely attentive. Particularly helpful staff include the staff at the reception, concierge service, bellboys, Le Paris and Chinese Restaurant and the bar lounge on the ground floor. Very courteous attentive staff include Henry, Amanda, Jerry,and Julia (Le Paris). We extended our stay by 3 more nights.

There were some signs of water leaks in the bathroom/water closet. Otherwise the hotel was just great with great staff members including Mr Zhang of business centre.

1. I like the service of the concierge, they are very helpful and sincere. They recommend the places to visits etc. 2. The food at the Chinese restaurant is great, not as expensive as we thought.

the location is very close to west lake, the staff is very helpfull

location just 4 min fm west lake

bill settlement

The internet service its not free while most of China hotels offre free internet

Room very poor, furniture very old and minibar was totally empty. I will say it's maximum a three star hotel.

We received very good service and the room (booked: lake view) was equipped with everything we might need.

Good location for sight-seeing and leisure since it is close to the West Lake.

No free internet, need to get the code before use even it was just simply call to the business centre. A little noisy due to the window was not closed perfectly.

Good location near the West lake. Breakfast is quite varied.

The bell hop gives incorrect information on tickets and taxis.Not much of a view even with a lakeview room.

Staff was very helpful. Good fitness center and swimming pool.

I stayed for three nights and then I wanted to prolong it for one more night. But staff said that since I booked from Booked.net they did not know the room rate. So, I had to book it again from Booked.net. And the rate was higher.

The location is very convenient (5 minutes walking to the Lake) !

Small pool

Location was great for touring West Lake, breakfast buffet was good, room was comfortable and had all the amenities we needed

Front desk staff was not welcoming or helpful..when room was still not ready an hour and half after checking in, I am not sure I would have gotten it resolved with the help of my Chinese speaking friend

location

they promised nice wiew to the lake instead we had an ugly roof in front of us.